Shipping and Return Policy

Shipping Policy


At Crysheal, we take great care in ensuring that your natural stone bracelets reach you in perfect condition. Here's what you can expect:

  • Processing Time: Orders are processed within 1-2 business days. You will receive a notification once your order has been shipped.

  • Shipping Methods: We offer worldwide shipping. You can select your preferred shipping method at checkout.

  • Shipping Costs: Shipping charges will be calculated at checkout based on the weight of your order and delivery destination.

  • Delivery Time: Delivery times vary depending on the shipping method chosen and your location. International shipments may take 7-21 business days.

  • Tracking: Once your order has shipped, you will receive a tracking number to follow your package's journey.

Return Policy


We want you to be fully satisfied with your purchase. If you're not, we're here to help with our hassle-free return process:

  • Eligibility: Returns are accepted within 14 days of receiving your order. Items must be unused, in original condition, and in the original packaging.

  • Process: To initiate a return, please contact us at info@crysheal.com with your order number and the reason for return. We will provide you with return instructions.

  • Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

  • Exchanges: We do not offer direct exchanges. You may return your item for a refund and place a new order for the desired item.

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or damaged during transit.

If you have any questions or concerns, please reach out to our customer support team at info@crysheal.com. We are here to assist you!